What to Expect
Once you provide the signed letter of authorization to ITP Solutions, we will confirm your existing telecommunications configuration and either replicate it or change it upon your request during the ordering process. We can also manage your termination notice obligations to your current provider. An implementation specialist will be assigned to your account and will follow you and your business through the process by providing order status notifications, set-up information and coordinating the order.
Service Reliability & Trouble Resolution
Our 24/7 customer service line is answered by live bilingual agents with the average of 30 seconds wait time. A trouble ticket will be opened immediately upon you reporting a problem. A technician visit to your site may be required. Our Customer Care agents will inform you if access to your premises is needed.